Customer Churn Prevention Outreach

Create outreach for a customer showing churn warning signs.

Customer: {{customer_name}}
Warning signs observed: {{warning_signs}}
Contract end date: {{contract_end}}
Historical usage: {{usage_history}}

Develop churn prevention approach:

1. Situation Assessment
   - Risk level (1-10) and why
   - Root cause hypothesis
   - What we know vs need to learn

2. Outreach Strategy
   - Who to contact first
   - Tone and positioning
   - Value-first approach

3. Communication Templates
   - Initial reach-out email
   - Phone script if needed
   - Executive escalation option

4. Recovery Conversation Guide
   - Questions to understand their situation
   - How to address common issues
   - Concessions available if needed

5. Re-Engagement Plan
   - Short-term win opportunities
   - Value demonstration actions
   - Success metric realignment

Focus on saving the relationship, not just the contract.