Objection Handling Certification Test

Create an objection handling certification test for sales reps.

Objections to test: {{objection_types}}
Passing threshold: {{threshold}}
Time limit: {{time_limit}}

Design certification test:

1. Test Structure
   - Number of scenarios
   - Format (written/verbal/role play)
   - Scoring methodology

2. Scenario Design
   For each objection type:
   - Scenario setup
   - Prospect persona
   - Objection statement
   - Complexity level

3. Evaluation Criteria
   - Acknowledgment score
   - Questioning score
   - Resolution approach
   - Confidence and tone

4. Scoring Rubric
   - Exceeds expectations
   - Meets expectations
   - Needs improvement
   - Fails

5. Feedback Framework
   - How to provide coaching
   - Remediation paths
   - Retake policy

6. Administration
   - Who administers
   - Recording requirements
   - Documentation