Frequently Asked Questions
Everything you need to know about Promptsy. Can't find what you're looking for? Contact us.
Getting Started
What is Promptsy?
Promptsy is a personal prompt vault for AI power users. It helps you save, organize, version, and share your AI prompts in one central workspace. Whether you use ChatGPT, Claude, Gemini, or other AI tools, Promptsy keeps all your prompts organized and accessible.
How do I create an account?
Sign up for free at promptsy.dev using your email address or Google/GitHub OAuth. No credit card is required for the free tier. You'll get instant access to save up to 25 prompts with 10 AI credits.
Is Promptsy free to use?
Yes! Promptsy offers a generous free tier with 25 private prompts, 3 collections, and 10 AI credits per month. For unlimited prompts and advanced features like version history, upgrade to Solo ($6/month) or Team ($12/seat/month).
What AI tools does Promptsy work with?
Promptsy works with any AI tool that accepts text prompts, including ChatGPT, Claude, Gemini, Midjourney, DALL-E, and more. Save prompts once, use them everywhere with one-click copy.
Features & Usage
How do I organize my prompts?
Use tags and collections to organize prompts. Tags are flexible labels you can add to any prompt. Collections are folders that group related prompts together. Free users get 3 collections; Solo and Team users get unlimited.
What is version history?
Version history (Solo and Team tiers) automatically saves every edit to your prompts. You can compare any two versions with diff highlighting, see what changed, and restore previous versions with one click. Never lose a working prompt again.
How do I share prompts?
Any prompt can be shared via a public link. Toggle sharing on for a prompt, and Promptsy generates a unique URL you can send to anyone. They can view and copy the prompt without needing an account.
What are AI tools in Promptsy?
AI tools help you optimize your prompts. Use 'Reformat' to improve structure, 'Expand' to add detail and context, or 'Tighten' to make prompts more concise. Each use consumes credits based on prompt length.
How does one-click copy work?
Click any prompt to copy it to your clipboard instantly. Promptsy tracks which prompts you use most and when, helping you find your best prompts quickly.
Pricing & Billing
What are the differences between tiers?
Free: 25 prompts, 3 collections, 10 AI credits, community support. Solo ($6/month): Unlimited prompts and collections, version history, 50 AI credits, email support. Team ($12/seat/month): Everything in Solo plus shared workspaces, pooled credits, team collaboration, and priority support.
How do AI credits work?
AI credits are used when you run AI tools on your prompts (reformat, expand, tighten). Usage is based on prompt length - roughly 1 credit per 1,000 tokens. Credits refresh monthly. Free tier gets 10/month, Solo gets 50/month, Team gets 50/seat/month (pooled).
Can I upgrade or downgrade anytime?
Yes! Upgrade anytime and your new features activate immediately. Downgrade takes effect at the end of your billing period. If you downgrade and exceed limits, you can still view all content but can't create new items until within limits.
Do you offer annual billing?
Yes, annual billing is available with a 2-month discount. Pay for 10 months, get 12 months of access. Contact support to switch to annual billing.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express) through Stripe. For Team plans with 10+ seats, we also offer invoice billing.
Technical & Security
Is my data secure?
Yes. All data is encrypted at rest (AES-256) and in transit (TLS 1.3). We use Supabase for our database with row-level security, ensuring users can only access their own data. We never share or sell your prompts.
Does Promptsy have a browser extension?
Yes! Our Chrome extension gives you quick access to your prompt library from any website. Search, copy, and paste prompts without leaving your current tab.
What is the MCP server?
The MCP (Model Context Protocol) server lets AI assistants like Claude access your Promptsy library directly. Ask Claude to 'find my email prompts' and it can search and retrieve your saved prompts.
Can I export my data?
Yes, you can export all your prompts as JSON or CSV from the Settings page. Your data is yours - we make it easy to take it with you.
What's your uptime guarantee?
We target 99.9% uptime. Promptsy is built on reliable infrastructure with automatic failover. Check status.promptsy.dev for real-time availability.
Teams & Collaboration
How do shared workspaces work?
Team workspaces (Team tier) let multiple people access the same prompt library. Create prompts that everyone can use, see who made changes, and maintain consistency across your team.
Can I control who accesses what?
Team owners can invite members and manage permissions. All team members can view and copy prompts.
How do pooled credits work?
On Team plans, AI credits are pooled across all seats. A 5-seat team gets 250 credits/month (50 x 5) that anyone can use. Usage is tracked per user so you can see who's using credits.
Can I have both personal and team workspaces?
Yes! Your personal workspace remains separate from any team workspaces. Switch between them easily from the sidebar. Personal prompts stay private unless you explicitly share them.
Still have questions? We're here to help.