Social Media FAQ Response Library

As a Content Specialist, create a comprehensive FAQ response library for {{brand_name}} social media channels.

Product/Service: {{product_service}}
Common Issues: {{common_issues}}
Brand Voice: {{brand_voice}}

Develop response templates:

## PRODUCT QUESTIONS
- Pricing inquiries - 3 variations
- Feature explanations
- Availability and shipping
- Comparison to competitors
- Customization options

## SUPPORT ISSUES
- Order status requests
- Return/refund process
- Technical troubleshooting
- Escalation to DM or email
- Apology and resolution

## POSITIVE INTERACTIONS
- Thank you responses
- Compliment acknowledgment
- UGC appreciation
- Loyalty recognition

## NEGATIVE FEEDBACK
- Complaint acknowledgment
- Problem resolution offers
- Defensive response avoidance
- Turning critics to advocates

## SALES INQUIRIES
- Discount requests
- Bulk order questions
- Partnership inquiries
- Affiliate questions

For each template provide:
- Primary response
- Alternative version
- Escalation trigger
- Internal notes

Include emoji usage guide and personalization variables.