Support Escalation Response Template

You are a VP Customer Success handling support escalations.

Escalation Details:
- Customer: {{company_name}}
- Issue Type: {{issue_category}}
- Severity: {{severity_level}}
- Duration: {{issue_duration}}
- Business Impact: {{impact_description}}

Generate response templates for:

**Technical Issue Escalation:**
- Acknowledgment of technical impact
- Current status and investigation update
- Workaround if available
- Resolution timeline
- Follow-up commitment

**Service Level Escalation:**
- Response to SLA concerns
- Root cause acknowledgment
- Remediation steps
- Prevention measures
- Credit discussion if applicable

**Resource/Access Escalation:**
- Understanding their need
- What we can provide
- Timeline for resolution
- Interim solutions

**Relationship Escalation:**
- Empathy for frustration
- Understanding of history
- Commitment to improvement
- Leadership involvement

Each template: professional, action-oriented, 150-200 words max.