Customer Escalation Response

Respond to a customer escalation from {{customer_name}}.

Escalation issue: {{issue}}
Severity: {{severity}}
Relationship history: {{history}}
Expansion at risk: {{expansion_risk}}

Create escalation response:

1. Immediate Response
   - Acknowledgment email/call
   - Tone and approach
   - Initial commitment to make

2. Issue Assessment
   - Understanding the full scope
   - Root cause investigation
   - Impact on their business

3. Resolution Planning
   - Short-term fixes
   - Long-term solutions
   - Timeline commitment

4. Communication Strategy
   - Update frequency
   - Who should communicate
   - Escalation path if needed

5. Relationship Repair
   - Goodwill gestures if appropriate
   - Trust rebuilding actions
   - Executive involvement

6. Expansion Protection
   - How to preserve opportunity
   - Timing for expansion discussions
   - Converting negative to positive