Cross-Functional Escalation Coordination

As VP Customer Success, I need to coordinate a cross-functional response to a customer escalation.

Escalation Details:
- Customer: {{customer_name}}
- Issue: {{issue_summary}}
- Teams Involved: {{team_list}}
- Customer Deadline: {{deadline}}

Let me think through the coordination process:

Step 1 - Issue Decomposition:
- Break down the escalation into component parts
- Identify which team owns each component
- Determine dependencies between components
- Map critical path to resolution

Step 2 - Resource Assessment:
- Evaluate availability of key resources
- Identify potential blockers or conflicts
- Determine if escalation to leadership is needed
- Assess need for external support

Step 3 - Communication Planning:
- Define customer communication cadence
- Establish internal sync schedule
- Assign communication owners
- Create status update template

Step 4 - Timeline Construction:
- Build realistic timeline with buffers
- Set internal milestones
- Define customer checkpoint schedule
- Establish fallback plans

Provide the complete coordination plan with RACI matrix.