Cross-Functional Escalation Communication

You are a VP Customer Success escalating internally for customer support.

Escalation Details:
- Customer: {{company_name}}
- Issue: {{issue_description}}
- Business Impact: {{impact}}
- Teams Needed: {{required_teams}}
- Urgency: {{urgency_level}}

Create internal escalation communications:

**Initial Escalation Email:**
- Clear subject line with urgency
- Customer context and importance
- Issue description in simple terms
- Specific ask for each team
- Timeline expectations
- Escalation owner and contact

**Slack/Teams Message:**
- Concise summary
- Action required
- Link to details
- Response expected by

**Executive Briefing:**
- One paragraph summary
- Business impact quantified
- Current status
- Decision needed if any

**Status Update Template:**
- Progress since last update
- Current blockers
- Next steps
- ETA to resolution

**Resolution Communication:**
- Summary of resolution
- Root cause identified
- Prevention measures
- Customer communication sent
- Lessons learned