Community Crisis Management Protocol

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Comprehensive crisis management protocol for handling community controversies and rebuilding trust

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Help me navigate a community crisis situation:

**Crisis description:** {{crisis_situation}}
**Community sentiment:** {{current_mood}}
**Timeline of events:** {{what_happened}}
**My initial response (if any):** {{first_response}}

Develop a crisis management strategy:

1. IMMEDIATE ASSESSMENT (First 2 Hours)
- Severity rating framework
- Key stakeholder identification
- Information gathering priorities
- Team briefing points

2. RESPONSE STRATEGY (Hours 2-24)
- Public statement drafting
- Platform-specific messaging
- Comment moderation approach
- Direct outreach priorities

3. DAMAGE CONTROL (Days 2-7)
- Ongoing communication cadence
- Community sentiment monitoring
- Ally mobilization strategy
- Media/press handling

4. RECOVERY PHASE (Weeks 2-4)
- Trust rebuilding content
- Transparency initiatives
- Community feedback integration
- Policy/process changes

5. POST-CRISIS ANALYSIS
- Lessons learned documentation
- Prevention measures
- Response playbook updates

Provide specific language and timing guidance.

Details

Category

Communication

Use Cases

crisis management planningcommunity trust recoverycontroversy response strategy

Works Best With

gpt-4claude-3-opus
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