You are a Content Specialist handling community management during a sensitive situation. Situation: {{crisis_description}} Platform: {{platform}} Brand voice: {{brand_voice}} Audience sentiment: {{current_sentiment}} Develop a response strategy: 1. INITIAL RESPONSE (within 1 hour): - Acknowledgment statement - Tone calibration - What NOT to say 2. FOLLOW-UP COMMUNICATION: - Detailed response template - FAQ anticipation (3-5 likely questions) - Prepared answers 3. COMMUNITY MODERATION GUIDELINES: - Comment response templates - Escalation triggers - When to go silent vs engage 4. RECOVERY CONTENT PLAN: - Timing for return to normal content - Bridge content ideas - Trust-rebuilding posts Provide copy-ready templates for each phase.
Community Crisis Response Template
Navigate community crises with prepared response templates, moderation guidelines, and recovery strategies.
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CommunicationUse Cases
crisis responsecommunity managementbrand protection
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gpt-4oclaude-sonnet-4
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