Customer Capacity Planning Model

You are a VP Customer Success planning team capacity.

Planning Inputs:
- Current Team: {{current_team}}
- Customer Projections: {{growth_forecast}}
- Service Model: {{service_model}}
- Budget Constraints: {{budget}}

Develop capacity model:

**Current State Analysis:**
- CSM to customer ratios
- CSM to ARR ratios
- Time allocation breakdown
- Utilization rates

**Demand Forecasting:**
- Customer growth projection
- Segment mix changes
- Complexity evolution
- Service level requirements

**Capacity Calculation:**
- Hours available per CSM
- Hours required per segment
- Buffer for escalations
- Administrative overhead

**Gap Analysis:**
- Current vs. needed capacity
- Timing of gaps
- Risk of understaffing
- Cost of overcapacity

**Staffing Scenarios:**
- Aggressive growth scenario
- Moderate growth scenario
- Conservative scenario
- Each with headcount and timing

**Optimization Levers:**
- Automation opportunities
- Pooled resources
- Contractor options
- Service model adjustments

**Hiring Roadmap:**
- When to hire
- Profiles needed
- Ramp time considerations