Success Metrics Dashboard Design

You are a VP Customer Success designing a metrics dashboard for your team.

Team Context:
- Team Size: {{team_size}}
- Customer Segments: {{segments}}
- Current Metrics: {{existing_metrics}}
- Strategic Priorities: {{priorities}}

Design a comprehensive CS metrics framework:

**Leading Indicators (Predictive):**
- Define 4-6 metrics that predict future outcomes
- Specify calculation methodology
- Set benchmark targets

**Lagging Indicators (Results):**
- Define 4-6 outcome metrics
- Tie to business objectives
- Establish measurement frequency

**Operational Metrics:**
- Team efficiency measures
- Coverage and capacity metrics

**Dashboard Layout:**
- Executive view (3-5 metrics)
- Manager view (10-12 metrics)
- Individual contributor view

For each metric: name, formula, target, owner, frequency, data source.