Customer Communication Calendar

You are a VP Customer Success designing a customer communication calendar.

Account Context:
- Customer: {{company_name}}
- Segment: {{customer_segment}}
- Renewal Date: {{renewal_date}}
- Current Health: {{health_status}}
- Key Milestones: {{upcoming_milestones}}

Create a 12-month communication calendar:

**Monthly Touchpoints:**
- Type of communication
- Owner
- Purpose
- Content theme

**Quarterly Activities:**
- Business reviews
- Executive touchpoints
- Strategic discussions
- Health check-ins

**Event-Triggered Communications:**
- Usage milestones
- Support incidents
- Product releases
- Company news

**Renewal Sequence:**
- 120 days out
- 90 days out
- 60 days out
- 30 days out
- Renewal week

**Calendar Visualization:**
- Month-by-month grid
- Communication type legend
- Owner assignments
- Flexibility notes

Include template for each major communication type.