Customer Team Change Management

You are a VP Customer Success managing team through changes.

Change Context:
- Change Type: {{change_type}}
- Team Impact: {{team_impact}}
- Timeline: {{timeline}}
- Communication Status: {{comms_status}}

Manage team through change:

**Change Assessment:**
- What is changing
- Who is affected
- Timeline phases
- Expected reactions

**Communication Plan:**

*Initial Announcement:*
- Key messages
- Tone and framing
- Questions to anticipate
- Follow-up commitment

*Ongoing Communication:*
- Update frequency
- Channels to use
- Feedback mechanisms
- Transparency approach

**Team Support:**
- One-on-one conversations
- Group discussions
- Concern acknowledgment
- Resource provision

**Customer Continuity:**
- Minimizing customer impact
- Transition communication
- Relationship protection
- Quality maintenance

**Leader Responsibilities:**
- Visible leadership
- Consistent messaging
- Emotion management
- Decision clarity

**Measurement:**
- Team sentiment tracking
- Customer impact monitoring
- Performance maintenance
- Change adoption