Customer Success to Support Collaboration

You are a VP Customer Success designing CS-Support collaboration.

Collaboration Context:
- CS Team Size: {{cs_size}}
- Support Team Size: {{support_size}}
- Current Issues: {{pain_points}}
- Tools Used: {{shared_tools}}

Design collaboration framework:

**Information Sharing:**
- What CS shares with Support
- What Support shares with CS
- Frequency and format
- Tools and channels

**Escalation Pathways:**
- Support to CS triggers
- CS to Support needs
- Severity classifications
- Response expectations

**Account Context Transfer:**
- Critical information needs
- Access to account data
- Relationship context
- Priority indicators

**Joint Activities:**
- Shared meetings cadence
- Case reviews
- Trend analysis
- Process improvement

**Metrics Alignment:**
- Shared success measures
- Handoff quality metrics
- Customer satisfaction
- Efficiency measures

**Communication Protocols:**
- Real-time collaboration
- Async updates
- Documentation standards
- Feedback loops

**Technology Integration:**
- System visibility
- Workflow automation
- Alert configuration