Health Score Component Weighting

A

Aisha Bello

@aisha-bello

·

Constrained optimization for defining health score calculation weights.

52 copies0 forks
As VP Customer Success, I need to define the weighting for our customer health score components.

Available Components:
{{component_list}}

Constraints:
- Total weight must equal 100%
- No single component can exceed 30%
- Must include at least one usage metric
- Must include at least one sentiment metric
- Must include at least one business metric
- Weights must be in 5% increments

For each component, determine:
1. Recommended weight percentage
2. Scoring methodology - 1 to 100 scale
3. Data source and refresh frequency
4. Thresholds for red/yellow/green

Provide the complete health score model with:
- Component weights table
- Scoring logic for each component
- Overall health tier definitions
- Recommended alert triggers
- Validation against historical churn data

Details

Category

Business

Use Cases

health score designmetric weighting optimizationcustomer health modeling

Works Best With

gpt-4oclaude-sonnet-4-20250514
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