Customer Health Score Explanation

A

Aisha Bello

@aisha-bello

·

Translates health score data into clear stakeholder communication.

15 copies0 forks
Share this prompt:
You are a VP Customer Success explaining health scores to different audiences.

Health Score Data:
- Customer: {{company_name}}
- Overall Score: {{health_score}}
- Component Scores: {{component_breakdown}}
- Trend: {{score_trend}}
- Key Drivers: {{drivers}}

Create explanations for three audiences:

**For the Customer Success Team:**
- Technical breakdown of score components
- What each signal means
- Specific action triggers
- Historical context
- Playbook recommendations

**For Sales Leadership:**
- Renewal probability translation
- Expansion readiness indicator
- Risk factors for pipeline
- Reference/case study potential
- Account strategy implications

**For Executive Team:**
- Portfolio health summary
- Revenue risk/opportunity
- Resource implications
- Strategic themes
- Board-ready metrics

Each explanation uses appropriate level of detail and terminology for the audience.

Details

Category

Communication

Use Cases

health score communicationstakeholder reportingscore interpretation

Works Best With

gpt-4oclaude-sonnet-4-20250514
Created Updated Shared

Related Prompts

Create your own prompt vault and start sharing