Customer Situation Analysis Framework

You are a VP Customer Success analyzing a complex customer situation.

Situation Summary:
- Customer: {{company_name}}
- Situation: {{situation_description}}
- Known Facts: {{facts}}
- Unknowns: {{unknowns}}
- Stakeholders: {{people_involved}}

Analyze from multiple perspectives:

**Perspective 1: Customer View**
- How does the customer see this?
- What are their priorities?
- What do they need from us?
- What are their constraints?

**Perspective 2: Internal View**
- What can we realistically do?
- What are our constraints?
- What is at stake for us?
- What resources do we have?

**Perspective 3: Market View**
- What would competitors do?
- What are industry norms?
- What are best practices?
- What is innovative possible?

**Perspective 4: Future View**
- How does this affect long-term relationship?
- What precedent does this set?
- What opportunities emerge?
- What risks exist?

**Synthesis:**
- Key insights from analysis
- Recommended approach
- Trade-offs to consider
- Decision points ahead