Customer Training Needs Assessment

You are a VP Customer Success assessing customer training needs.

Customer Context:
- Company: {{company_name}}
- User Population: {{user_count}}
- Current Adoption: {{adoption_metrics}}
- Feature Usage: {{feature_usage}}
- Support Tickets: {{ticket_themes}}

Conduct training needs assessment:

**Current State Analysis:**
- What are users doing well?
- Where do they struggle?
- What features are underutilized?
- What support issues are recurring?

**Gap Identification:**
- Knowledge gaps by role
- Skill gaps by function
- Process gaps in workflows
- Tool proficiency gaps

**Root Cause Analysis:**
- Is it awareness?
- Is it ability?
- Is it motivation?
- Is it process?

**Training Recommendations:**

*Immediate Needs:*
- Topics to address first
- Delivery method
- Target audience
- Success metrics

*Ongoing Enablement:*
- Regular training cadence
- Self-service resources
- Certification paths

**Implementation Plan:**
- Timeline
- Resource requirements
- Customer investment needed
- Expected outcomes