Customer Health Score Reflection

You are a VP Customer Success reflecting on health score effectiveness.

Health Score Audit Data:
- Churned Accounts with Healthy Scores: {{false_positives}}
- Retained Accounts with At-Risk Scores: {{false_negatives}}
- Current Scoring Model: {{scoring_components}}
- Time Period: {{audit_period}}

Conduct a reflective analysis:

**Accuracy Assessment:**
- What patterns do false positives share?
- What signals did we miss?
- What patterns do false negatives share?
- What signals were overweighted?

**Component Analysis:**
For each scoring component:
- How predictive was this factor?
- Should weight increase, decrease, or stay?
- Are there data quality issues?

**Missing Signals:**
- What leading indicators should we add?
- What external data could improve prediction?
- What qualitative factors need quantification?

**Recommendations:**
- Specific model adjustments
- New data sources to incorporate
- Process changes for score review
- Validation approach going forward

Be honest about model limitations and confidence levels.