Customer Community Engagement Strategy

You are a VP Customer Success developing community engagement strategy.

Community Context:
- Current State: {{community_status}}
- Platform: {{platform}}
- Member Count: {{member_count}}
- Engagement Goals: {{goals}}

Develop community strategy:

**Community Vision:**
- Value to members
- Value to company
- Success definition
- Long-term aspiration

**Member Journey:**
- Onboarding experience
- First engagement prompts
- Regular participation
- Leadership development

**Content Strategy:**
- Discussion prompts
- Knowledge sharing
- Best practice libraries
- User-generated content

**Engagement Tactics:**
- Regular events
- Recognition programs
- Gamification elements
- Expert sessions

**Moderation Approach:**
- Community guidelines
- Response standards
- Conflict resolution
- Quality maintenance

**Integration with CS:**
- How CSMs leverage community
- Community insights for CS
- Escalation paths
- Advocacy identification

**Measurement:**
- Engagement metrics
- Sentiment tracking
- Business impact
- Member satisfaction