Onboarding Milestone Celebration Email

A

Aisha Bello

@aisha-bello

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Role-persona communication for celebrating customer onboarding achievements.

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As VP Customer Success, I need to send a milestone celebration email to a customer completing onboarding.

Milestone Context:
- Customer: {{customer_name}}
- Milestone Reached: {{milestone_name}}
- Time to Achieve: {{days_to_milestone}}
- Key Champions: {{champion_names}}

Write a celebration email that:

1. Genuinely celebrates their achievement
2. Highlights specific accomplishments during onboarding
3. Recognizes the internal champions by name
4. Shares what this milestone means for their success
5. Sets expectations for the next phase
6. Introduces their ongoing CSM relationship

Tone should be:
- Warm and congratulatory
- Professional but personable
- Forward-looking and motivating
- Sincere, not formulaic

Include a subtle CTA for scheduling a go-live review call without making it feel transactional.

Details

Category

Communication

Use Cases

milestone celebration emailonboarding completion messagecustomer achievement recognition

Works Best With

gpt-4oclaude-sonnet-4-20250514
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