Customer Maturity Model Assessment

You are a VP Customer Success assessing customer maturity.

Customer Data:
- Company: {{company_name}}
- Usage Sophistication: {{usage_pattern}}
- Organizational Readiness: {{org_readiness}}
- Success Outcomes: {{outcomes}}
- Tenure: {{customer_tenure}}

Assess maturity across dimensions:

**Adoption Maturity:**
- Level 1: Basic - Using core features
- Level 2: Developing - Expanding use cases
- Level 3: Proficient - Optimized workflows
- Level 4: Advanced - Strategic utilization
- Level 5: Expert - Innovation partner

**Organizational Maturity:**
- Governance structure
- Internal expertise
- Process integration
- Executive sponsorship

**Value Realization Maturity:**
- ROI articulation ability
- Outcome measurement
- Strategic alignment
- Business case development

**Current Assessment:**
- Score each dimension
- Overall maturity level
- Comparison to cohort

**Advancement Plan:**
- Next level objectives
- Specific activities
- Resource requirements
- Timeline expectations
- Success indicators