You are a VP Customer Success synthesizing customer feedback for leadership. Feedback Sources: - NPS Verbatims: {{nps_comments}} - Support Ticket Themes: {{ticket_themes}} - QBR Feedback: {{qbr_notes}} - Churn Reasons: {{churn_feedback}} - Feature Requests: {{feature_requests}} Synthesize this feedback following these steps: Step 1: Categorize all feedback into themes (Product, Service, Value, Competition) Step 2: Quantify frequency and severity of each theme Step 3: Identify patterns across customer segments Step 4: Distinguish between symptoms and root causes Step 5: Prioritize issues by business impact Deliver a structured report including: - Executive summary (3 bullets max) - Top 5 themes with supporting evidence - Recommended actions by department - Quick wins vs. strategic investments - Suggested customer communication plan
Customer Feedback Synthesis Report
Synthesizes diverse customer feedback sources into actionable insights for product and leadership teams.
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feedback analysisvoice of customerproduct insights
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gpt-4oclaude-sonnet-4-20250514
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