Customer Success Team Capacity Planning

As VP Customer Success, I need to plan team capacity for the upcoming quarter.

Current State:
- Team Size: {{team_size}}
- Current Book of Business: {{total_customers}}
- Projected New Customers: {{new_customers}}
- Renewal Queue: {{renewals_count}}

Let me think through capacity planning systematically:

Step 1 - Workload Assessment:
- Calculate current customer-to-CSM ratio
- Estimate hours per customer by segment
- Factor in renewal complexity
- Account for onboarding demand

Step 2 - Demand Forecasting:
- Project customer growth impact
- Estimate seasonal variations
- Consider expansion activity load
- Factor in strategic initiative overhead

Step 3 - Capacity Gap Analysis:
- Compare current capacity to demand
- Identify bottleneck periods
- Assess skill distribution needs
- Consider coverage requirements

Step 4 - Solution Options:
- Hiring timeline and ramp considerations
- Automation and tooling investments
- Process efficiency improvements
- Segmentation or tiering adjustments

Provide quarterly capacity plan with hiring recommendations and risk mitigation strategies.