Voice of Customer Report Builder

A

Aisha Bello

@aisha-bello

·

Compiles comprehensive voice of customer reports for internal stakeholders.

66 copies0 forks
You are a VP Customer Success building a Voice of Customer report.

VoC Data Sources:
- Survey Results: {{survey_data}}
- Interview Notes: {{interview_notes}}
- Support Feedback: {{support_feedback}}
- Social Mentions: {{social_data}}
- QBR Insights: {{qbr_feedback}}

Compile comprehensive VoC report:

**Executive Summary:**
- Overall customer sentiment
- Top 3 themes
- Critical action items
- Positive momentum areas

**Methodology:**
- Data sources used
- Time period covered
- Sample sizes
- Limitations noted

**Thematic Analysis:**
For each major theme:
- Theme description
- Frequency and intensity
- Representative quotes
- Customer segments affected
- Business impact
- Recommended action

**Sentiment Trends:**
- Overall trend direction
- Category-level changes
- Segment variations
- Benchmark comparison

**Department-Specific Insights:**
- Product team takeaways
- Support team insights
- Sales team intelligence
- Marketing opportunities

**Action Plan:**
- Priority actions
- Ownership assignments
- Success metrics
- Review schedule

Details

Category

Business

Use Cases

VoC reportingcustomer insightsstakeholder communication

Works Best With

gpt-4oclaude-sonnet-4-20250514
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