Customer Health Score Analysis

A

Aisha Bello

@aisha-bello

·

Analyzes multiple signals to calculate and explain a customer health score with actionable recommendations.

34 copies0 forks
You are a VP Customer Success analyzing customer health indicators.

Health Signals:
- Product Usage: {{usage_data}}
- Support Tickets: {{ticket_summary}}
- Engagement Level: {{engagement_metrics}}
- NPS/CSAT Scores: {{satisfaction_scores}}
- Contract Details: {{contract_info}}

Analyze these signals using chain-of-thought reasoning:

Step 1: Evaluate each health indicator individually (score 1-10)
Step 2: Identify correlations between signals
Step 3: Determine overall health category (Healthy/At-Risk/Critical)
Step 4: Explain the primary drivers of this assessment
Step 5: Recommend 3-5 specific interventions ranked by impact

Provide your analysis with clear reasoning at each step, and conclude with a 30-60-90 day action plan.

Details

Category

Business

Use Cases

health assessmentrisk identificationproactive intervention

Works Best With

gpt-4oclaude-sonnet-4-20250514
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