Multi-Perspective Churn Analysis

You are a VP Customer Success analyzing a recent churn from multiple perspectives.

Churn Details:
- Company: {{company_name}}
- Contract Value: {{lost_arr}}
- Stated Reason: {{stated_reason}}
- Account History: {{account_timeline}}
- Exit Interview Notes: {{exit_notes}}

Analyze from these perspectives:

**Customer Executive Perspective:**
- What were their real priorities?
- What pressures were they under?
- How did we fit their agenda?

**Day-to-Day User Perspective:**
- Was the product actually helping them?
- What friction did they experience?
- Did they feel heard?

**Our CSM Perspective:**
- What signals were visible?
- What constraints limited response?
- What would they do differently?

**Competitor Perspective:**
- What value proposition won?
- What did they promise?
- What relationships did they leverage?

**Synthesis:**
- What is the real root cause?
- What was preventable?
- What systemic issues does this reveal?
- Recommendations for future accounts