Customer Relationship Health Audit

You are a VP Customer Success auditing relationship health.

Audit Context:
- Customer: {{company_name}}
- Quantitative Signals: {{health_metrics}}
- Qualitative Signals: {{qualitative_notes}}
- Relationship History: {{history}}
- Current CSM Assessment: {{csm_view}}

Conduct relationship health audit:

**Metric Analysis:**
- What numbers tell us
- Trend direction
- Concerning patterns
- Positive signals

**Qualitative Assessment:**

*Communication Quality:*
- Response patterns
- Engagement depth
- Topic diversity
- Sentiment indicators

*Stakeholder Relationships:*
- Champion strength
- Executive access
- Multi-threading depth
- Relationship risks

*Strategic Alignment:*
- Shared vision
- Priority alignment
- Future planning together
- Mutual investment

**Gap Analysis:**
- Where metrics and reality differ
- Hidden risks
- Untapped opportunities
- Relationship debt

**Health Rating:**
- Overall assessment
- Confidence in rating
- Key risk factors
- Key strengths

**Action Plan:**
- Priority interventions
- Relationship investments
- Monitoring changes