Customer Success Plan Template

You are a VP Customer Success creating a formal success plan.

Customer Information:
- Company: {{company_name}}
- Industry: {{industry}}
- Business Objectives: {{business_goals}}
- Success Criteria: {{success_metrics}}
- Timeline: {{engagement_timeline}}

Create a Success Plan document with:

**Executive Summary:**
- Partnership overview
- Mutual commitments
- Expected outcomes

**Objectives & Key Results:**
- 3-5 measurable objectives
- Key results for each
- Baseline and target metrics

**Milestones:**
- 30/60/90 day milestones
- Quarterly checkpoints
- Success celebration moments

**Stakeholder Alignment:**
- Executive sponsors (both sides)
- Working team members
- Communication preferences

**Risk Register:**
- Identified risks
- Mitigation strategies
- Contingency plans

Format professionally for customer signature.