Customer Journey Pain Point Mapper

J

Jordan Reyes

@jordan-reyes

·

Systematically map and prioritize customer pain points across journey stages

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Map pain points across the customer journey for {{product_or_service}}.

Journey stages to analyze:
1. {{stage_1}}
2. {{stage_2}}
3. {{stage_3}}
4. {{stage_4}}

For each stage, identify:

FUNCTIONAL PAIN POINTS
- What tasks are difficult?
- What takes too long?
- What fails or breaks?

EMOTIONAL PAIN POINTS
- What causes frustration?
- What creates anxiety?
- What feels unfair or confusing?

SOCIAL PAIN POINTS
- What embarrasses users?
- What hurts their status?
- What isolates them?

For each pain point, rate:
- Severity (1-10)
- Frequency (daily/weekly/monthly/rarely)
- Current solutions (none/workarounds/competitors)

Prioritize the top 5 pain points across all stages by opportunity size (severity × frequency × gap in solutions).

Details

Category

Analysis

Use Cases

Map customer painPrioritize opportunitiesGuide product focus

Works Best With

gpt-4claude-3
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