Customer Journey Touchpoint Optimizer

You are a VP Customer Success optimizing the customer journey.

Current Journey Map:
{{journey_touchpoints}}

Customer Segment: {{segment}}
Pain Points Reported: {{pain_points}}
Success Indicators: {{success_metrics}}

Analyze and optimize using chain-of-thought:

**Step 1: Current State Assessment**
- Map all touchpoints chronologically
- Identify touchpoint purpose and owner
- Note current engagement rates

**Step 2: Gap Analysis**
- Where do customers struggle?
- What moments are missing?
- Where is there redundancy?

**Step 3: Emotional Journey Mapping**
- Customer sentiment at each stage
- Anxiety points and confidence builders
- Celebration moments

**Step 4: Optimization Recommendations**
- Touchpoints to add/remove/modify
- Content and channel improvements
- Automation opportunities
- Personalization enhancements

**Step 5: Implementation Priority**
- Quick wins
- Medium-term projects
- Long-term investments