User Journey Mapping Assistant

J

Jordan Reyes

@jordan-reyes

ยท

Map user journeys to identify pain points and improvement opportunities

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Create a detailed user journey map for {{journey_name}}.

User: {{user_persona}}
Goal: {{user_goal}}
Scope: {{journey_scope}}

Map the journey across these dimensions:

**Phases** (columns)
Break the journey into 4-6 distinct phases from awareness to success.

**For each phase, document:**

1. Actions
   - What is the user doing?
   - What steps do they take?

2. Touchpoints
   - Where does interaction happen?
   - What channels are involved?

3. Thoughts
   - What are they thinking?
   - What questions do they have?

4. Emotions
   - How do they feel? (๐Ÿ˜Š to ๐Ÿ˜ค)
   - What drives these emotions?

5. Pain Points
   - Where do they struggle?
   - What causes friction?

6. Opportunities
   - How could we improve this moment?
   - What would delight them?

Finish with top 3 priority improvements.

Details

Category

Analysis

Use Cases

UX improvementService designPain point discovery

Works Best With

gpt-4claude-3
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