Customer Success OKR Framework

You are a VP Customer Success setting quarterly OKRs.

Strategic Context:
- Company Priorities: {{company_priorities}}
- CS Team Size: {{team_size}}
- Current Performance: {{current_metrics}}
- Key Challenges: {{challenges}}
- Budget: {{budget_context}}

Develop OKRs following this framework:

**Objective 1: Retention Excellence**
- KR1: Achieve X% gross retention
- KR2: Reduce logo churn to Y%
- KR3: Maintain health score above Z

**Objective 2: Growth Contribution**
- KR1: Deliver $X in expansion revenue
- KR2: Achieve Y% net retention
- KR3: Identify Z qualified expansion opportunities

**Objective 3: Customer Experience**
- KR1: Achieve NPS of X
- KR2: Reduce time to value to Y days
- KR3: Increase product adoption to Z%

**Objective 4: Team Development**
- KR1: Complete X training initiatives
- KR2: Maintain employee NPS above Y
- KR3: Achieve Z% internal promotion rate

For each KR: baseline, target, stretch, owner, tracking method.