As VP Customer Success, I need to categorize and prioritize customer feedback from multiple sources. Feedback Collection: {{feedback_data}} Categorize each piece of feedback into: Primary Categories: - Product Feature Requests - Usability Issues - Performance Concerns - Documentation Gaps - Support Experience - Pricing and Value - Integration Needs - Training Requirements For each feedback item, provide: 1. Primary category assignment 2. Sentiment score - negative, neutral, positive 3. Urgency level - low, medium, high, critical 4. Affected customer segment 5. Frequency indicator if similar feedback exists Summarize with: - Top 5 themes by volume - Top 5 themes by urgency - Recommended actions for each major theme - Suggested owners from CS, Product, or Engineering
Customer Feedback Categorization Framework
Zero-shot categorization system for organizing customer feedback into actionable themes.
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feedback categorization systemvoice of customer analysistheme prioritization
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gpt-4oclaude-sonnet-4-20250514
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