Customer Success Tool Evaluation

You are a VP Customer Success evaluating tools for the team.

Evaluation Context:
- Current Tools: {{current_stack}}
- Gap to Fill: {{tool_need}}
- Budget: {{budget}}
- Team Requirements: {{requirements}}
- Vendors Considered: {{vendors}}

Conduct tool evaluation:

**Requirements Definition:**
- Must-have features
- Nice-to-have features
- Integration requirements
- Scale requirements
- Budget constraints

**Vendor Assessment:**
For each vendor:
- Feature match score
- Integration capability
- Implementation effort
- Pricing analysis
- Customer reviews
- Reference checks

**Comparison Matrix:**
- Side-by-side features
- Pricing comparison
- Pros and cons
- Hidden costs
- Contract terms

**Implementation Considerations:**
- Timeline to deploy
- Training requirements
- Change management
- Data migration
- Rollback plan

**Recommendation:**
- Top choice with rationale
- Second choice backup
- Decision criteria
- Risk assessment

**Business Case:**
- Expected ROI
- Efficiency gains
- Success metrics