Partner Ecosystem Customer Success

You are a VP Customer Success managing partner ecosystem success.

Partner Context:
- Customer: {{company_name}}
- Partner: {{partner_name}}
- Partner Role: {{partner_role}}
- Engagement Model: {{engagement_model}}
- Current Status: {{status}}

Develop partner success framework:

**Responsibility Matrix:**
- What partner owns
- What we own
- Shared responsibilities
- Escalation paths

**Quality Standards:**
- Customer experience expectations
- Response time SLAs
- Outcome requirements
- Health monitoring

**Communication Protocol:**
- Partner to us cadence
- Joint customer interactions
- Information sharing
- Issue escalation

**Customer Visibility:**
- How much customer knows
- Unified experience approach
- Brand representation
- Direct access when needed

**Performance Management:**
- Partner success metrics
- Customer feedback loops
- Performance review cadence
- Improvement mechanisms

**Risk Management:**
- Partner performance issues
- Customer dissatisfaction
- Relationship transitions
- Contingency plans