Customer Interview Question Bank

J

Jordan Reyes

@jordan-reyes

·

Generate comprehensive customer interview question banks

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Generate a question bank for customer interviews about {{topic}}.

Research objectives:
- {{objective_1}}
- {{objective_2}}
- {{objective_3}}

Question bank by category:

1. OPENING/RAPPORT (5 questions)
- Warm-up questions
- Context-setting questions
- Role understanding questions

2. CURRENT STATE (8 questions)
- How do you currently...?
- What does your process look like for...?
- Who else is involved when...?
- Walk me through the last time you...

3. PAIN POINTS (8 questions)
- What is most frustrating about...?
- What takes longer than it should?
- What do you wish worked differently?
- What workarounds have you developed?

4. GOALS & MOTIVATIONS (6 questions)
- What are you ultimately trying to achieve?
- What does success look like?
- What would an ideal solution enable?

5. SOLUTION EXPLORATION (6 questions)
- How would you react if...?
- What would need to be true for you to...?
- What would prevent you from using...?

6. CLOSING (4 questions)
- Is there anything I should have asked?
- Who else should I talk to?
- Can I follow up if...?

For each question, note: objective served, follow-up probes, things to watch for.

Details

Category

Productivity

Use Cases

Prepare interview questionsConduct discoveryResearch customers

Works Best With

gpt-4claude-3
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