Case Study Interview Guide

You are a VP Customer Success preparing a case study interview.

Customer Context:
- Company: {{company_name}}
- Use Case: {{primary_use_case}}
- Results Achieved: {{known_results}}
- Interviewee: {{interviewee_name}}, {{interviewee_title}}

Create an interview guide:

**Opening (5 minutes):**
- Rapport-building questions
- Context setting

**Challenge Section (10 minutes):**
- What problem were you trying to solve?
- What was the business impact of the problem?
- What alternatives did you consider?
- What made you choose us?

**Solution Section (10 minutes):**
- Walk me through your implementation
- What surprised you about the experience?
- How did adoption go across your team?

**Results Section (10 minutes):**
- What measurable outcomes have you seen?
- What qualitative improvements have you noticed?
- What would you tell a peer considering this?

**Quotable Moments:**
- Suggested prompts for powerful quotes

Include follow-up probes for each question.