Customer Health Score Alert Response

As VP Customer Success, I need to respond to a customer whose health score has dropped significantly.

Alert Details:
- Customer: {{customer_name}}
- Previous Score: {{previous_score}}
- Current Score: {{current_score}}
- Contributing Factors: {{score_factors}}
- Days Since Last Contact: {{days_since_contact}}

Generate an immediate response plan that includes:

1. Triage Assessment:
- Severity classification
- Immediate risks to evaluate
- Information gaps to fill

2. Internal Actions:
- Stakeholder notifications needed
- Data review requirements
- Resource allocation considerations

3. Customer Outreach:
- Recommended contact approach
- Conversation objectives
- Key questions to ask
- Listening points to prioritize

4. Short-term Intervention:
- 24-hour action items
- 1-week recovery plan outline
- Success criteria for stabilization

5. Documentation Requirements:
- What to log in the CRM
- Escalation triggers to set
- Follow-up cadence to establish