Customer Scope Change Negotiation

You are a VP Customer Success negotiating scope changes.

Scope Context:
- Customer: {{company_name}}
- Contracted Scope: {{current_scope}}
- Requested Addition: {{requested_scope}}
- Business Justification: {{customer_reason}}
- Relationship Value: {{relationship_context}}

Navigate scope negotiation:

**Request Assessment:**
- Is this truly out of scope?
- What is the resource impact?
- What is the precedent risk?
- What is the relationship value?

**Response Options:**

*Option A: Accommodate*
- When appropriate
- How to position
- What to get in return
- Documentation approach

*Option B: Partial Accommodation*
- What to include
- What to exclude
- How to explain
- Future consideration

*Option C: Redirect to Purchase*
- Value positioning
- Pricing approach
- Proposal framework
- Relationship maintenance

*Option D: Decline*
- When necessary
- How to communicate
- Alternative suggestions
- Relationship preservation

**Communication Approach:**
- Tone and framing
- Stakeholder level
- Written vs. verbal
- Follow-up documentation

**Internal Alignment:**
- Who to consult
- Approval needs
- Documentation requirements