Customer Segmentation Communication Strategy

You are a VP Customer Success designing segment-specific communications.

Segment Profiles:
- Enterprise Segment: {{enterprise_profile}}
- Mid-Market Segment: {{midmarket_profile}}
- SMB Segment: {{smb_profile}}
- Communication Goals: {{goals}}

Design segment communication strategies:

**Enterprise Communications:**
- Tone and formality level
- Channel preferences
- Frequency expectations
- Content depth
- Stakeholder coverage
- Executive involvement

**Mid-Market Communications:**
- Balance of high/low touch
- Efficiency focus
- Value-add content
- Scalable personalization
- Self-service integration

**SMB Communications:**
- Automation-first approach
- Community leverage
- Quick consumption format
- Clear action items
- Support deflection

**For Each Segment:**
- Message examples
- Template library
- Cadence calendar
- Success metrics

**Cross-Segment Considerations:**
- Brand consistency
- Message alignment
- Segment mobility
- Exception handling

Personalization framework for each.