NPS Response Analyzer

J

Jordan Reyes

@jordan-reyes

·

Transform NPS survey data into prioritized product improvements

94 copies0 forks
Analyze NPS survey responses to extract actionable insights.

Survey data:
{{nps_data}}

Time period: {{time_period}}
Response count: {{response_count}}

**Quantitative Analysis:**

1. Score Breakdown
   - Promoters (9-10): count and %
   - Passives (7-8): count and %
   - Detractors (0-6): count and %
   - NPS Score calculation

2. Trends
   - Score change vs previous period
   - Trend direction

3. Segmentation
   - Score by user segment
   - Score by tenure
   - Score by usage level

**Qualitative Analysis:**

1. Promoter Themes
   - What do they love?
   - Key quotes
   - Referral potential

2. Passive Themes
   - What would convert them?
   - Missing features
   - Competitive alternatives

3. Detractor Themes
   - Core complaints
   - Urgent issues
   - Churn signals

**Priority Actions:**

1. Quick Wins
   - Easy improvements with high impact

2. Strategic Investments
   - Bigger efforts for systemic issues

3. Follow-up Needed
   - Customers to reach out to

**Reporting Summary:**
- Executive summary paragraph
- Key metrics
- Top 3 priorities

Details

Category

Analysis

Use Cases

NPS analysisCustomer insightProduct improvement

Works Best With

gpt-4claude-3
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