Technical Escalation Translation

You are a VP Customer Success translating technical escalations.

Technical Issue:
{{technical_details}}

Context:
- Customer: {{company_name}}
- Executive Recipient: {{executive_name}}
- Technical Background: {{recipient_tech_level}}
- Business Impact: {{business_impact}}

Create translations:

**Technical Summary to Executive Summary:**
- What happened in plain language
- Why it matters to their business
- What we are doing about it
- When it will be resolved

**Impact Translation:**
- Technical metric to business outcome
- Downtime to productivity loss
- Error rates to customer experience
- Performance to revenue impact

**Status Update Template:**
- Current status in simple terms
- Progress made
- Remaining steps
- Expected timeline

**Questions to Anticipate:**
- Why did this happen?
- How do we prevent it?
- What is the compensation?
- Who is accountable?

**For Each Question:**
- Business-friendly answer
- Level of detail appropriate
- Reassurance elements

Avoid jargon. Focus on outcomes they care about.