Success Metric Definition Workshop

As VP Customer Success, I need to facilitate a success metric definition workshop with a customer.

Customer Context:
- Company: {{company_name}}
- Industry: {{industry}}
- Primary Goals: {{stated_goals}}
- Current Metrics: {{existing_metrics}}

Create a workshop facilitation guide using these sub-prompts:

[Sub-prompt 1: Goal Clarification]
Help the customer articulate their true success outcomes. What business results matter most? Move beyond feature usage to business impact.

[Sub-prompt 2: Metric Identification]
For each goal, identify measurable indicators. What data points demonstrate progress? What already exists versus needs creation?

[Sub-prompt 3: Baseline Establishment]
Document current state for each metric. What is the starting point? What historical context is relevant?

[Sub-prompt 4: Target Setting]
Define realistic yet ambitious targets. What timeframes make sense? What incremental milestones matter?

[Sub-prompt 5: Tracking Mechanism]
How will we measure and report progress? What cadence for reviews? Who owns each metric?

Synthesize into a success plan document template.