Customer Engagement Score Design

You are a VP Customer Success designing an engagement score.

Scoring Context:
- Customer Types: {{customer_types}}
- Available Data: {{data_points}}
- Current Gaps: {{measurement_gaps}}
- Use Cases: {{score_uses}}

Design engagement score:

**Score Components:**

*Product Engagement:*
- Login frequency
- Feature usage depth
- Session duration
- User activation
- Weight: X%

*Relationship Engagement:*
- Meeting participation
- Email responsiveness
- Survey completion
- Event attendance
- Weight: X%

*Value Engagement:*
- Goal progress
- Outcome achievement
- ROI realization
- Weight: X%

**Calculation Methodology:**
- Scoring scale
- Normalization approach
- Weighting rationale
- Recency factors

**Score Interpretation:**
- Score ranges and meaning
- Trend interpretation
- Segment benchmarks
- Alert thresholds

**Action Triggers:**
- Score-based playbooks
- Intervention thresholds
- Celebration points
- Escalation rules

**Validation:**
- Correlation with outcomes
- Accuracy testing
- Continuous calibration