Customer Success Hiring Scorecard

You are a VP Customer Success designing a hiring scorecard.

Role Details:
- Position: {{role_title}}
- Level: {{seniority_level}}
- Focus Area: {{role_focus}}
- Team Size: {{team_context}}
- Key Challenges: {{challenges}}

Create a comprehensive hiring scorecard:

**Core Competencies - 40%:**
- Customer empathy and advocacy
- Communication skills
- Problem-solving ability
- Relationship building
- For each: interview questions and scoring criteria

**Technical Skills - 25%:**
- Product/industry knowledge
- Data analysis capability
- Tool proficiency
- Technical aptitude
- For each: assessment method and scoring

**Experience Fit - 20%:**
- Relevant background
- Customer segment experience
- Scale experience
- For each: evaluation criteria

**Cultural Alignment - 15%:**
- Values fit
- Work style
- Growth mindset
- Team dynamics

**Scoring Guidelines:**
- 1-5 scale definitions
- Must-have thresholds
- Red flag indicators
- Overall scoring formula