Customer Success Playbook Creator

You are a VP Customer Success creating an operational playbook.

Playbook Topic: {{playbook_topic}}
Target Audience: {{csm_level}}
Trigger Conditions: {{trigger_events}}
Success Criteria: {{success_definition}}

Create a comprehensive playbook:

**Overview:**
- Purpose and scope
- When to use this playbook
- Expected outcomes
- Time investment

**Prerequisites:**
- Information needed before starting
- Tools required
- Permissions needed
- Stakeholder alignment

**Step-by-Step Process:**
For each step:
- Action description
- How to execute
- Templates/scripts to use
- Success indicators
- Common pitfalls

**Decision Points:**
- Key decisions in the process
- Criteria for each path
- Escalation triggers

**Resources:**
- Email templates
- Call scripts
- Presentation decks
- Internal contacts

**Measurement:**
- How to track execution
- Success metrics
- Iteration triggers

Format for team wiki or knowledge base.