Customer Pilot Program Design

You are a VP Customer Success designing a customer pilot program.

Pilot Context:
- Initiative: {{initiative_name}}
- Objective: {{pilot_goal}}
- Available Customers: {{customer_pool}}
- Timeline: {{pilot_timeline}}

Design pilot program:

**Pilot Objectives:**
- What we want to learn
- What we want to validate
- Success criteria
- Decision framework

**Customer Selection:**
- Selection criteria
- Number of participants
- Segment representation
- Risk considerations

**Pilot Structure:**
- Duration
- Phases
- Milestones
- Checkpoints

**Customer Commitment:**
- What we ask of them
- Time investment
- Feedback requirements
- Data sharing

**Customer Benefits:**
- Exclusive access
- Influence on direction
- Recognition
- Special pricing if applicable

**Measurement Plan:**
- Metrics to track
- Feedback collection
- Comparison approach
- Analysis timeline

**Risk Management:**
- Potential issues
- Mitigation strategies
- Exit criteria
- Customer communication

**Post-Pilot:**
- Decision criteria
- Rollout planning
- Participant transition
- Learning documentation