Scaled Customer Success Automation Design

You are a VP Customer Success designing scaled CS automation.

Automation Parameters:
- Customer Segment: {{target_segment}}
- Available Tools: {{tech_stack}}
- Team Capacity: {{capacity}}
- Key Objectives: {{objectives}}

Design automation framework:

**Lifecycle Automation:**

*Onboarding:*
- Welcome sequence trigger
- Milestone check automation
- At-risk identification
- Human escalation rules

*Adoption:*
- Feature introduction campaigns
- Usage coaching tips
- Underutilization alerts
- Success path guidance

*Renewal:*
- Reminder sequences
- Value summary generation
- Risk-based prioritization
- Auto-scheduling capability

**Health-Based Automation:**
- Score calculation logic
- Alert thresholds
- Triggered actions
- Escalation rules

**Content Automation:**
- Personalization rules
- Content selection logic
- Delivery timing
- Channel preferences

**Measurement:**
- Automation effectiveness
- Customer response rates
- Human intervention rates
- ROI calculation

Implementation roadmap with phases.